MostBet Casino - Гравець намагається зняти свій виграш.

Hello,

My payment request was rejected twice, which I faced by entering the site. I didn't receive an email or any other notification. I spoke with customer service 4 or 5 times, and in neither case did I receive any information about the problem. They didn't ask for any personal proof, and they refuse to tell me why my payment request was rejected twice. The customer service is unusable, the operator cannot be reached. I have also created my complaint with Curacao Gambling.

Please help me!

I took a video of the chat with the customer service, but I cannot attach it to the conversation, because your site allows you to attach a maximum file size of 5MB.

If they need the videos, I will make them available at any time.

Dear alterhun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have not provided any documents to verify your identity?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This case has become irrelevant. I got banned from the casino. I don't have the energy to argue with fraudsters, so I found it easier to play back the money and ban myself from Mostbet casino. They asked for an identity card for self-exclusion. Disgusting. This case can be closed.

Thank you for your quick reply, alterhun. Sadly, since you have played your winnings and closed your account, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.