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Dear timpezon,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened. Did the casino refuse to accept your documents? Do I understand correctly that you closed your account?

Thank you in advance for your reply.

Best regards,

Kristina

The casino asked for a passport and ID card. The first casino that works like this. Since I have never owned a passport, I will not start acquiring it because of the accession rounds. That should be clear. They therefore require the documents that the player needs to obtain to prove their identity. However, you will only receive a passport if you have an ACCEPTED ID card.

I did not dare to continue. With withdrawals, however, the following problems.

I stopped depositing at that casino again because sending a document stamped from the bank’s email was not enough. Likewise, KYC has taken so long there too that I should prove I haven’t moved.

I'll just move on to Veikkaus' games because others need to get MORE documents for KYC.

Kasino pyysi passia ja henkilökorttia. Ensimmäinen kasino joka toimii näin. Koska en ole ikinä omistanut passia niin en ala sitä liittymiskierrosten takia hankkimaankaan. Tämä lienee selvää. He vaativat siis asiakirjoja joita pelaajan tarvitsee hankkia todistaakseen henkilöllisyytensä. Kuitenkin passin saa VAIN jos on HYVÄKSYTTY henkilötodistus.

En uskaltanut jatkaa. Kotiutusten kanssa seuraavat ongelmat kuitenkin.

Lopetin tuossa tallettelun taas yhdelle kasinolle koska pankin sähköpostista leimatun asiakirjan lähettäminen ei riittänyt. Samoin KYC on vienyt niin kauan sielläkin että minun pitäisi todistaa etten ole muuttanut.

Siirryn kohta ainoastaan Veikkauksen peleihin koska muille KYC:tä varten pitää hankkia LISÄÄ asiakirjoja.

Timpezon, thank you for your reply. I can only imagine how frustrating it must be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from the player. This of course doesn't mean, that they should ask for documents like a passport if the player doesn't have one.

Could you please advise if there is anything we could do for you regarding this case? Since you've decided to stop playing at this casino, I assume that you are no longer interested in resolving this situation (completing the KYC).

The Publish this experience and tell it that the two official certificate is required. So one is not enough.

Julkaiskaa tämä kokemus ja kertokaa siinä että kaksi virallista todistusta vaaditaan. Yksi ei siis riitä.

Timpezon, thank you for sharing your experience with us. We are now closing the complaint.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.