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Good evening, since 14/3 I requested a withdrawal of €160. No verification is needed as I have not been asked for it, I have not played with a bonus. These casinos often delay. I know that I have to wait 14 days but honestly this thing is unbearable. You win money and you have to worry about whether you will get it. I am very angry. In the live chat when I asked them if the withdrawal will be delayed they answer me with copy paste messages all the time. Unacceptable

καλησπερα, από τις 14/3 ζήτησα ανάληψη 160€. Δεν χρειάζεται επαλήθευση καθώς δεν μου την έχουν ζητήσει, δεν έχω παίξει με μπόνους. Τα συγκεκριμένα καζίνο πολλές φορές καθυστερούν . Γνωρίζω ότι πρέπει να περιμένω 14 μέρες αλλά ειλικρινά αυτό το πράγμα δεν αντέχεται. Κερδίζεις λεφτά και πρέπει να αγχώνεσαι για το αν θα τα πάρεις. Είμαι πολύ θυμωμένη. Στο live chat όταν τους ρώτησα αν θα καθυστερήσει η ανάληψη μου απαντάνε με copy paste μηνύματα συνέχεια. Απαράδεκτοι

Dear Zoi1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.