MajestySlots Casino - Виграші гравця втрачені.

I wish I had come to this site before betting. I won 1800 euros. Then they said they were cancelling and taking the money away because I bet more than the 30%. Surely they could have just taken part of the winnings where i went over.

I have never heard of such a thing where you are only allowed to bet a certain amount of your own money plus bonus!

It's a disgrace. Avoid this casino

Dear Dariel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found https://www.majestyslots.com/general-terms-conditions/?lang=en:

"Betting rules

. You must bet according to the specific rules of the game you are playing.

. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play.

Using Martingale, double-up, one number bet, and similar systems and strategies.

Purchasing in-game feature including but not limited to free spins, for the accumulated price equal to or greater than 30% of the value of the smallest deposit currently in play."

Could you please advise if you have redeemed any promotional offer when depositing funds in to your account? Ideally, please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

I had promotional bonuses for all my deposits.

Regards and thanks for trying to help

Dear Dariel,

Thank you very much for your reply. Are you aware of placing single bet higher than the maximum allowed? How much was your deposit? Could you please forward your game history to petronela.k@casino.guru? Looking forward to hearing from you.

Hi thanks for trying to resolve this problem. I have now closed my account. I deposited 20 euros and had a 50 euro bonus. Off the top of my head I did a few over the 30% maximum. I just think they could have just taken the winnings where I went over as I spent 3 hours doing the wagering requirement cos of the bonus received. You can just ose this case please. I won't be gambling online again for a while especially with a casino like this and I'll also be checking terms and conditions 1st.

Regards

Dear Dariel,

Thank you very much for your reply. Please understand, as long as your bonus was active you were not permitted to bet more than the allowed maximum was.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please, understand that breaching the terms led to confiscating all the bonus winnings and it is an irreversible process. Sorry we were not able to help you with this case, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. I will now reject your complaint. Thank you for your understanding.