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Hi, I have a problem with account verification. I have sent them a passport, address and proof of payment certificate. But they did not accept the passport pictures they said that the picture is not clear but I think the picture is nothing and can be identified

Hei, mulla on ongelma tili vahvistus. Olen lähettänyt heillä passi, osoite ja maksutapa todistuksen. Mutta ne ei hyväksynyt passi kuvia ne sanonut että kuva ei saa selvää mutta uskon että kuvassa ei ole mitään ja voi tunnistaa

Hello Khaled99917,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with LVbet Casino. Allow me to ask you a few more question before we would move forward.

When exactly did they reject the passport? Did they specify what should be done differently to accept it? Did you send them any new documents since then?

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

They rejected because it is unclear. But is it completely clear showing my name and birthday

He hylkäsi koska se on epäselvää. Mutta on se on täysin selkeä näkyy mun nimi ja syntymäpäivä

I have sent you passport pictures. Regards Khaled

Olen lähettänyt sinulle passi kuvia. Terveisin Khaled

Hello Khaled99917,

I meant that the one picture where you are holding the letters were not visible. Did you send the casino the same screenshots you sent to me? - as on these the letter are more visible.

I have provided all the docu- ments sent to you. In addition, below are 2 lines which contain all the information if these lowercase letters were not found

Olen toimittanut kaikki dokomenti jonka lähettänyt sinulle. Lisäksi alhaalla on 2 riviin joka siellä kaikki tiedot jos nämä pienet kirjaimet ei löytyi

I agree that these docu- ments are enough but I do not know why they were not accepted. I submitted these docs before another casino and managed account verification

Olen samaa mieltä että nämä dokomenti riittää mutta en tiedä miksi ne ei hyväksynyt. Olen toimittanut nämä dokomenti ennen toinen kasinolla ja onnistui tili vahvistus

I have sent them all the documents I sent you

Olen lähettänyt heillä kaikki dokomenti jonka lähettänyt sinulle

Thank you Khaled99917 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Khaled99917,

I looked at your complaint and will do my best to help you. I would like to invite LVBet Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Dear player,

Thank you for contacting us.

Upon checking your verification process, we still need a pure crystal clear quality ID and a Proof of Address in original pdf or a proper photo of the original document not older than 3 months.

Should you have more questions please let us know.

Best,

LV BET Team

I can send you the address of the certificate but I don't have it but when you take these passport pictures I will not ask for more than you pay in profit and close the account if you want in addition I think just enough of that passport picture can you tell me what you don't get clear about this picture.

Voin lähettää teillä osoite todistuksen mutta mulla ei ole mutta kun nämä passi kuva en pyydä enempää kuin maksa voitto ja suljette tili jos haluatte lisäksi mun mielestä ihan riittävästi se passi kuva voiteko kertoo mulle mitä ette saatte selvää tästä kuva.

Dear player,

Unfortunately we need the necessary documents to proceed with your account verification and effectively mark your case as complete.

Should you need further guidance on what needs to be sent exactly please send us an email: SUPPORT@LVBET.COM

Thanks in advance,

Marco from LV BET Team

You have not yet answered the question of what is unclear what does not appear in the passport

Et ole vielä vastannut kysymykseen mitä on epäselvää mitä ei näy passissa

Dear Casino,

what is wrong with the player's passport, please?

Dear player,

Unfortunately this passport picture will not complete your registration process as we need an original one.

Do you have an ID or a driving's license instead that you can provide?

LV BET Team

These passport photos are the original ones sent by you. I do not have but, I have already sent you this information. Can you explain in more detail what you mean (complete your registration process) what does not appear in the passport, what is wrong

Nämä passi kuvia on alkuperäinen jonka lähettänyt teillä. Mulla ei ole mutta, olen lähettänyt teillä jo nämä tiedot. Voitko selittää tarkemmin mitä tarkoitat (viimeistele rekisteröintiprosessiasi) mitä ei näy passissa, mitä on vika

can you Viliam confirm that these passport photos sent by you with email and 12 characters are enough for account confirmation. that can get clear.

Dear Casino,

I was asking you what is the problem with the player's passport and I didn't get a response. What do you mean by "original one"?

Hi, can you put the message private because there is my passport picture

Hei, voitko laittaa viestiä yksityinen koska siellä on mun passi kuva

Happy Viliam,

this is a busy thing can you put my passport picture private, i want no one to use my information and not lose it. I hope the point takes care of that. If my data is stolen it is your responsibility, I do not want to cause you a problem but this is a serious matter.

Hyvää Viliam,

tämä on kiireinen asia voitko laittaa mun passi kuva yksityinen, haluan kukaan käyttänyt mun tiedot eikä katoa sitä. Toivon kohta hoitaa asia. Jos mun tiedot varastetaan se on teidän vastuulla, en halua aiheuttaa teillä ongelma vaan tämän on vakava asia.

sorry, it's private now

Thanks 🙂

Kiitokset 🙂

Good afternoon,

This last Passport pictured looks cropped and will not suffice to complete the verification process. Please note there is also a pending proof of address verification which is necessary to unlock your account.

Best regards,

LV BET Team

You now have no reason to be denied my passport in addition if you still disagree. Can you answer the question what is wrong with my passport

Teillä nyt ei ole syytä hylkäsi mun passi lisäksi jos olette vielä sama mieltä. Voitteko vastata kysymykseen mitä on vika mun passi

I have sent you a bank statement / address certificate

Olen lähettänyt teillä tiliote/osoite todistuksen

Dear player,

Thank you for waiting.

After reviewing your case with the verification department, we can confirm the issue relies on the 'Face next to ID' picture. Kindly send this picture again clearly showing your passport in high quality resolution. 

We apologize through the inconvenience we are putting you through, but this is needed to complete your account verification.

BR,

LV BET Team

Good LVBET casino,

As I said I don't have but when this picture besides is quite clearly showing the same passport and picture, same face. I hope you just pay my profit and be in it. If you still disagree. Ask Viliam to help me with this thing when you just clear all the information right besides I can't get you high quality but I think you understand the thing

Hyvä LVBET kasino,

Kuten sanonut mulla ei ole mutta kun tämä kuva lisäksi on ihan selkeästi näyttää sama passi ja kuva, sama naama. Toivon että vaan maksette mun voitto ja olisi siinä. Jos oot vielä sama mieltä. Pyydä Viliam auttaa mua tässä asia kun ihan selkeästi kaikki tiedot oikea lisäksi en voi saada sinulle korkealaatuiset mutta uskon että ymmärrät asia

Happy LVBET casino,

I have now sent you the address of the certificate / electric bill. Now there is only a passport left so I hope you understand that I don't have it but when these passport pictures besides are just plain clean, there may be poor quality but still there are understandable letters. I hope that the acceptable account confirmed has gone more than 2 weeks account confirmation process 😶

Hyvää LVBET kasino,

Olen lähettänyt teillä nyt osoite todistuksen/sähkölasku. Nyt on jäljellä vaan passi siksi toivon ymmärrätte että mulla ei ole mutta kun nämä passi kuvia lisäksi on ihan selkeästi puhtaasti, voi olla huono laatu mutta siltikin on ymmärtävät kirjaimet. Toivon että hyväksyttävä tili vahvistettu on mennyt yli 2 vikko tili vahvistus prosessi 😶

Dear player,

Thank you for your reply.

Please be advised our verification team has resent the documentation requirements via email in order to proceed accordingly. We advise you to follow the instructions in the email and send what is necessary to complete your account.

Unfortunately there is nothing else we can do from this end to assist you until the adequate documents have been sent.

Should it still be unclear what you need to send, please let me know.

Have a nice day,

LV BET Team

Good LVBET casino,

Please tell me you do not understand many times I should write you a message was not found but after these docomenti. They are pretty clean if you have a problem with the docent telling the cause and not all the time.

Hyvä LVBET kasino,

Kerro mulle etkö ymmärrä monta kertaa mun pitäis kirjoita sulle viesti ei löytyi mutta kun nämä dokomenti. Ne on ihan puhtaasti, jos sulla on jotain ongelma dokomenti kanssa kerro syy eikä koko ajan perusteella.

Tell me the reason !!!! (WHAT IS NOT SHOWN)

Kerro syy !!!! (MITÄ EI NÄKYY,)

Dear Khaled99917,

please, provide them what they've asked for and let me know so we can move on with this case.

I have provided them with a passport and address certificate so I can even deliver it to you

Olen toimittanut heillä passi ja osoite todistuksen voin vaikka toimittaa sulle

They still do not want to accept

Ne ei halua siltikin hyväksyä

Dear Casino,

is everything ok now? Let us know about the progress, please.

Dear player,

After reviewing your case once again with the verification department, we can confirm the full documentation request has been sent to you via email with meticulous instructions to follow.

The one you have recently sent will not suffice and as just advised by the relevant team, this is what we need:

A picture of yourself holding your valid official picture ID/passport - document next to face with a note displaying current date.

We hope this meets your understanding.

Best,

LV BET Team

But I don’t currently have a passport why you don’t understand. Give me an alternative

Mutta mulla ei ole tällä hetkellä passi miksi et ymmärrä. Antakaa mulle vaihtoehto

Happy LVBET casino and Viliam

Can you verify that this passport photo is nothing wrong

Now there is a passport left can you please accept this last step

Hyvää LVBET kasino ja Viliam

Voitko todentaa että tämä passi kuva ei ole mitään vikaa

Nyt on jäljellä passi voitteko ystävällinen hyväksyä tämä viimeinen vaihe

Dear Viliam,

Now the passport has been confirmed, there is still the last stage of the passport and my face picture I have pictures but they want a paper that will write the date there but I have always explained to them that I do not currently have a passport included

Hyvä Viliam,

Nyt on vahvistettu passi, vielä on viimeinen vaihe passi ja naama kuva mulla on kuvia mutta ne haluaa paperi jonka siellä kirjoittaa päivämäärä mutta olen koko ajan selittänyt heille että mulla ei ole tällä hetkellä passi mukana

Dear player,

Thanks for your message.

As we have informed you via email we still need a picture of your Passport holding it next to your face. As we need to zoom in to check all the details, please make sure you take a HD quality photo as the previous ones sent before are not sufficient.

We hope to have informed you sufficiently.

Best regards,

LV BET Team

Dear player,

Please understand we have certain verification guidelines to comply with. You may keep on sending this picture but unfortunately it will not be approved and no advancements will be made surrounding your case.

Do you have a driving license or ID instead that you can use?

There is nothing I can do. You have over a million players I think you have become that kind of case, I think you have some solution. I would rather make a profit if you are unable to make an account confirmation pay the profit and close the account

Ei ole mitä voin tehdä. Teillä on yli miljoona pelaaja uskon että teillä on tullut tuollaista tapauksessa, uskon että teillä on jotain ratkaisu. Haluisin vaan voitto jos ette pysty tehdä tili vahvistus maksa voitto ja sulje tili

If there were to be a solution I would have informed you already. I have been discussing several times with the verification department and it seems that action from your side is still required. May I ask the reason why you hold no identification document with you at the moment?

Please contact our customer support once again if this remains unclear to you.

Sadly there is nothing else I can do via this channel unless you forward what is demanded.

LV BET Team

I should give the passport to the police a personal matter so I can’t tell you more. Can’t this thing take care of that payout and close the account. When it comes to crime and money laundering and but

Mun pitäis toimittaa passi poliisille henkilökohtainen asia siksi en pysty kertomaan enemmän. Eikö tämä asia voi hoitaa että maksa voitto ja sulje tili. Kun tässä ei ole kyse rikos eikä rahanpesu eikä mutta

Who will block your payout and close your account? Is MGA

Kuka estää teidän maksa voitto ja sulje tili ? Onko MGA

Dear Viliam,

Why suddenly the doctrine that was approved became rejected. Is this a play. Can Viliam help me as this is a useless centerpiece with the casino and if you are unable to help me, please contact the authorities / police and the EU Consumer Complaint Online

Hyvä Viliam,

Miksi yhtäkkiä dokomenti jonka hyväksytty, muuttui hylätty. Onko tämä leiki. Voitko Viliam auttaa mua koska tämä on turha kesketelu kasino kanssa ja jos et pysty auttamaan mua, otta yhteyttä viranomaisiin/poliisi ja EU- kuluttajien valituksen verkossa

Dear Khaled99917,

the photo with your passport is quite blurred. You need to understand that without some identification document we can't move forward. Please, provide your ID or driving license as Casino asked before.

Dear Viliam,

What do I do now that I don’t have one but when these pictures should I forget the victory?

Hyvä Viliam,

Mitä teen nyt kun mulla ei ole mutta kun nämä kuvia pitäiskö minun unohtaa voitto?

Dear Khaled99917,

unfortunately, without successful verification, you'll not be able to receive your winnings. How is it possible that you don't have some identification document?

I have a passport sent by you at the moment is not included as I should provide the police with a personal file

Mulla on passi jonka lähettänyt teillä tällä hetkellä ei ole mukana koska minun pitäisi toimittaa poliisille henkilökohtainen asia

I still do not understand what an unclear passport

En vielä ymmärrä mitä epäselvää passi

Dear Khaled99917,

the picture with your passport is blurred, when you zoom in it's not possible to read from that picture. You must have an ID card so please, provide it or I'll be forced to reject this case as unjustified.

Ok, can you explain why the address of the certificate has been rejected

Ok, voiteko selittää miksi osoite todistuksen on hylätty

In addition, why is the passport confirmation and the address of the certificate accepted, then rejected.

These pictures prove that the casino has no problem with his passport but he does not want to pay a profit. I have been playing at this casino because you have put in a good reputation but it looks like this is a scam

Lisäksi miksi on hyväksytty passi vahvistus ja osoite todistuksen, sitten hylätty.

Nämä kuvia todistaa että kasino hänelle ei ole ongelma passi kanssa mutta hän ei halua maksa voitto. Olen pelannut tällä kasino koska olette laittaneet hyvä maine mutta näyttää siltä että tämä on huijausta

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.