Lunar Slots Casino - Вилучення гравця затримується.

Hi, so I've been waiting for my withdrawal since Saturday and still haven't arrived. Wrote to the support their reply that they don't have a access about finances and gave me an email finance@lunarslots.com and they u didn't even wrote me back. And if I want to cancel my withdrawal and play with it but I can't because the promo I used allows only 5x the deposit to be withdrawn. Very unpleased experience. I'm attaching SS as a proof.

Hello senolismedolis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lunar Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account is verified for months already. Bonus was used with promo WEEKEND. I spoke to a support 2 days ago and I wrote the email yesterday.

Received my withdrawal. It's sad that you need to make a complaint in order to receive your winnings.

Thank you senolismedolis for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick