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I've been waiting for an Ethereum payout of CHF 4000 since May 16. -

Customer support says the transaction was made via bank transfer. However, they don't even have my account details because I only specified my ETH wallet. Each time it says the issue has been handed over to the finance department and I will be informed. But until today (06/07/22) I have no idea where my money is. I'm always told I should wait a little longer.

Ich warte seit 16. Mai auf eine Ethereum Auszahlung in der Höhe von CHF 4000. -

Der Kundensupport sagt, dass die Transaktion per Banktransfer erfolgt ist. Allerdings haben sie meine Kontodaten gar nicht, da ich nur mein ETH Wallet angegeben habe. Jedes Mal heisst es, das Problem wurde zur Finanzabteilung übergeben und ich werde informiert. Doch bis heute (7.6.22.) habe ich keine Ahnung wo mein Geld ist. Es heisst immer, ich solle noch ein bisschen warten.

Dear timeberhard,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear timeberhard,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.