LuckyAdda Casino - Гравець бореться з неактивним обліковим записом і невідповідною службою обслуговування клієнтів.

My id was inactive... Lucky adda customer services not responding

Dear thirumalanaidu1432,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Lucky Adda Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What led to your account being blocked? Was your account ever verified? I will be waiting for your reply patiently.

Best regards,

Nick

Hello Nick, Thanks for response Actually I kept a withdrawal but haven't got any update and they inactivated myID and asked me to check with the casino guys. We kept arequest but haven't received any update from themas well. Could you check and helpme with the further process and reason why they inactivated myID

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not?

Please keep in mind that the verification may take up to 14 days and it is common that the casino blocks the access to your account until it is finished.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Nick, My Id was blocked by Lucky Adda Website.... On that Id My amount was there 34,000. They simply blocked and mentioned violated the rules of games... I played fairly from starting onwards.... They didn't still give any details further..... Here is the website m.luckyadda.com... Please check with them once...

Dear thirumalanaidu1432,

Can you please clarify a few more details? Was your account ever verified? Did you use any bonus there?

I didn't received any bonus

Thank you thirumalanaidu1432 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you thirumalanaidu1432 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask LuckyAdda Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Dear thirumalanaidu1432, I have gotten in contact with the casino but they have no interest in helping us resolve any issues. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter