Lucky Whale Casino - Гравець досі не отримав свій виграш

Hi

This casino offers instant payouts but these do not exist.

I was told that the payout was approved, but nothing happened...

The technical support, which probably doesn't even exist, wanted to take care of it, but this is not the case!

To date, there has been no response by email and live chat says that you should wait, but how long and when something will happen is up in the stars

Hy

Dieses Casino bietet Instant Auszahlungen diese gibt es aber nicht.

Mir wurde gesagt das die Auszahlung approved wurde nur ist da nix passiert...

Der technische Support den es wahrscheinlich garnicht gibt wollte sich drum kümmern dies ist aber nicht der Fall!

Per Mail kam bis heute nicht eine Antwort und Livechat erzählt was davon das man warten soll nur wielange und wann was passiert steht in den Sternen

Dear Fabi19,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

This casino holds the record!

No response via email and live chat blocks you as soon as you ask something...

As I said, nothing will come of it because you won't even get a reply within 2 days.

Apparently they are muting themselves^^

If you look at Trustpilot, i.e. the bad reviews, you can clearly see that this casino has faked all the good reviews (Trustpilot has info)

If you read the bad reviews, you can tell that this casino will never pay out. Some people wait for MONTHS and nothing happens...

@ Casino Guru please blacklist this scam casino otherwise more people will fall for it!

Dieses Casino hält den Rekord!

Keine Reaktion per Mail und Livechat sperrt einen sobald man was fragt ...

Wie gesagt da wird nix kommen da man nicht mal 1 Rückantwort innerhalb 2 Tagen erhält.

Scheinbar stellen die sich stumm^^

Wenn man sich mal Trustpilot anguckt also die schlechten Bewertungen sieht man ganz eindeutig das dieses Casino alle guten Bewertungen gefakt hat (Trustpilot hat Info)

Wenn man die schlechten Bewertungen liest kann man sich ja selber denken das dieses Casino niemals auszahlen wird.Manche warten schon MONATE und es passiert nix...

@ Casino Guru bitte blacklisted dieses Scam Casino sonst fallen noch mehr drauf rein!

Can be closed Money just arrived

Kann geschlossen werden Geld kam gerade an

Dear Fabi19,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru