Lucky Red Casino - Затримка зняття коштів

I spoke to the casino i first tried with drawl when i was up 2k then they gave me a a run around about my address that the zip was incorrect then i gavem proof of address and id with new address they continue to say it was not sufficient soposeably the cashier needed to verify biggest scam in the world i would not ever play there ever again they can keep that money they know people are addicted gambling and take advantage the worse casino to consider from now on get verified before deposit that way you can with drawl i also noticed that on some games it was taking more money thatn i would bet aztec game the latest one lucky red those guys are dead beats at least those employees are god have mercy on them 20 dollars an hour is probably what they make to sit an lie to other customers now my money is available on the account it was there one min now gone the next they can have it

Dear onfirefirehot,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear onfirefirehot,

Have you received your withdrawal from the casino yet?

Dear onfirefirehot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.