Lucky Red Casino - Гравець скаржиться, що нічого не виграв.

This casino is fraudulent. The game lagged and the "dealer" was hitting almost everything. Statistically impossible. Never had a "bad run" like this in decades. Winning 1.5/10 hands on blackjack, while playing basic strategy? It was comical to watch the dealer show a 5, then have a 4 turn-up, then be dealt a 4, 2, and then 6. Happend like this a half-dozen times in a short period-of-time. Beware!!!!

Dear Carl,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Carl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello,

I do not have any additional evidence; in this circumstance, I'm not sure how I would obtain that, as I was playing against the computer and the game moves very rapidly. What occurred though, was that the computer was winning hands at a 80-90% rate, which is simply not possible. And the cards that were being dealt were very suspect, especially when it happened repeatedly. This is the only "casino" I have lost on blackjack and it happened fast. I know how to play and I know how runs can go, but what I experienced was not statistically possible.

Dear Carl,

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

I’m very sorry we couldn’t help you to resolve this case. I will reject this complaint now. Thank you for your understanding.