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This site is the biggest download dung pile of garbage!! How do u first expect any player to even play on this site when you bet $5.00 a spin an u win back 40 cents???? Robbery!! 2nd of all even if someone was to hit the jackpot an get 15000 $ you’ll never get it!! Why cause u gotta play through 20k just to be redeemable!!! Wtf is that ? How is that even legal ????

PEOPLE WHtever you do DONOT PLAY THIS SITE!! Much more way better

PEOPLE WHtever you do DONOT PLAY THIS SITE!! Much more way

PEOPLE WHtever you do DONOT PLAY THIS SITE!! Much more way better

PEOPLE WHtever you do DONOT PLAY THIS SITE!! Much more way better

Dear powerhouse1sales, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.

Best regards, 

Veronika

Dear powerhouse1sales,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.