Lucky Owl Club Casino - Відкликання гравця було відхилено.

The name of the casino is Lucky Owl Club theew wasnt one above and it has to be on your list . On January 27 around 5pm I bought and played s casino promo st Lucky Owl Club casino. I played through and did nit win with the buy in. Subsequently during my play I earned 2 dollars with comp points. So I turned on my 2 dollars worth of points it converted it to dollars and then my casino bank balance was at 2 dollars. I then played and turned that 2 dollars into $154 dollars. It was amazing and what should have been a huge victory for me turned into something else. They denied my withdraw citing that you can't cash out comp points. Which in fact I was not cashing out comp points rather the winnings using the comp points. So manager David starts chatting and quickly he asks if we can continue the conversation via text message which I thought was rather odd anyways o asked them over and over to show me anywhere where it states you can't cash out money made while using your comp points and if the comp points are not good for anything why would you even have them. I don't know but again they would not produce a written rule about it nor is there one found on their site. This is a huge bummer. I never dreamed I could turn 2 dollars into 150. Please an you help me get back. Oh let me Also tell you that I had gotten cash back after this had happened and they said I'm order to play it o needed to get rid of my 150 that o tried to withdraw and was told it wasn't possible so I purposely lost those couns so i could play a cash back offer as i was told by Olive the vip host ps it'd not allowing me to upload a picture of the comp point explanation on thier site it's on the promo page

Hello TucsonCrook,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Owl Club Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you claim any bonus other than the comp. points?
• When was the last time you spoke to the casino and what was it about?

I could not find any terms related to the comp. points and there is no information on the website that you should not be able to withdraw the winnings from them.

Looking forward to your answer.

Regards,

Nick

Hi Nick I've played at this casino last year and a half on and off I stopped because they were very late with a payout. However someone reached out to me to come back and give another shot. My account has been verified for a year or more. The manager David gave me his personal xell and asked me to chat thete yesterday. That was my last contact. I made it Lear that I would not simply walk away and I would do everything I'm my power to show people what you had done. Sprightly before I claimed my 2 dollars in comp points I had made a deposit fir 25 and got 625% at 33x playrhrough 10x max cash out and 60 free spins on top and the also give cash back after busted deposit

I earned those 2 dollars while playing. And turned 2 dollars into ,$154 it was s o nothing else. I hadafe 3 or 4 deposits prior to thus over that past week

Hi Nick I've played at this casino last year and a half on and off I stopped because they were very late with a payout. However someone reached out to me to come back and give another shot. My account has been verified for a year or more. The manager David gave me his personal xell and asked me to chat thete yesterday. That was my last contact. I made it Lear that I would not simply walk away and I would do everything I'm my power to show people what you had done. Sprightly before I claimed my 2 dollars in comp points I had made a deposit fir 25 and got 625% at 33x playrhrough 10x max cash out and 60 free spins on top and the also give cash back after busted deposit

I earned those 2 dollars while playing. And turned 2 dollars into ,$154 it was s o nothing else. I hadafe 3 or 4 deposits prior to thus over that past week 

Dear TucsonCrook,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Lucky Owl Club Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Owl Club Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime. 

Regards,

Nick