Lucky Legends Casino - Виведення виграшу гравця відкладено.

This is casino name lucky legends. I can't find out this casino so first casino name use sorry. This is casino name lucky legends. I play November withdraw November 30.but still pending they don't check on my file .so I change withdraw 2/11/2025 make new withdraw $1700.

I go to all the time chatting room.they said send wire document and bank statement. So I send it already. But no answer so I go to again still same asking send my file so I send it already. But they don't check on me .o I send it again again .same work but change nothing .still pending and don't check on me. So im wathing too long enough that's it. I complain for this one . I have approve file everything send email .can you help me .I wanna pay back money

Dear yojinkim32,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

First Thank you for help me. This is casino name is lucky legends. Becase I can't find out subtitles so here is writing.

They didn't see my document email. First time bitcoin withdraw but they said only wire withdraw. So I send wire document and bank document. But they never send email.so I go to chatting room .I'm asking when you finish my document? But they said I have to send my document so I tell them .I send email already. But they said sorry aging send email .OK I send email again .and again.but wating all most 3month so I think they check on my email .so first Withrow cancle and make new one now. So i go to again chatting room .can you check on my file?but they said again can you send document?I have to send document .omg

So I asking can you check on my email why all the time same asking me .I'm really upset .they didn't never check on my email .so I send document again. I don't understand. I play same time another casino send my document. They send money .only lucky legends they didn't check on my email .so all the time same asking me .it not my fault. How come they don't check email .I can approve my document alot send it. My feeling like they play on me. Why I have to wasty my time and go to chatting room .chatting room said same talking don't change nothing. Can you help me? I approve they have mistake .my document perfect so another casino use one too. So can you complain fast do that?thank you help me alot. And can I asking something?do you know fast withdraw money casino name?I wanna know ..wating too long make me tired

Dear yojinkim32,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear yojinkim32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.