Lucky Legends Casino - Відкликання гравця відкладається на місяці.

Every time i ask them ,when i am gonna be paid ,they are replying "soon" and this is the case for 5 months now.They paid me 1 out of 9 withdrawals

Dear goodslot5,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share with me your recent communication with the casino related to the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,Yes,one withdrawal was successful

Yes, KYC has been completed

I'm gonna email you now a copy of a live chat i had with the casino

Thanks

Thanks for the provided information.

Could you please share a screenshot of the casino where you have the account with the website visible?

I apologize for the inconvenience.

like this?

Thank you very much, goodslot5, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear goodslot5,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Lucky Legends Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

We see that the necessaries for withdrawal are now in place as well as approval for Bitcoin as the withdrawal method. We are not certain as to what the holdup has been however we would recommend that you confirm your Bitcoin address with our service department every couple weeks goodslot5. We have pushed through an additional approval and escalated the approved withdrawal for express payout, we will keep an eye on the account moving forward and see if we can't keep things on track here.

Best wishes,

Lucky Legends

Hi Lucky Legends,

I just got paid 2500$ out of the 18,000$ ish.

This payment and your respond made me hopeful regarding the rest of the amount that should have been paid by now.

Since I have been waiting for sooooo long,I think it would be reasonable to ask you to pay it all at once ASAP

Thank you Casino Guru and Lucky Legends

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

Lump sum payment is unfortunately not possible, however you should see a payment (+-$2500) coming through every 10 to 14 days moving forward. We will have a look again next week and if the next payment hasn't moved we will assist.

Best wishes,

Lucky Legends

Greetings all,

An additional payment should be released via Bitcoin shortly.

Best wishes,

Lucky Legends

Greetings goodslot5,

Could you please confirm that the most recent transfer was received?

Best,

Lucky Legends

Dear goodslot5,

could you please confirm that you have received funds? What is the remaining balance to be withdrawn?

Hi

Got 5000$.( 2x2500$)

10k$ ish are left to be paid

Thanks

Dear goodslot5,

thank you for an update. Please keep us informed of any new development.

Dear goodslot5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi

There is nothing new since my last post.

They still owe me like 10k$

The last time they paid me, was on April 11th(!),almost a month ago...

Dear  Lucky Legends Casino representative,

could you please state the reason why is the player's withdrawal still pending? A significant amount remains owed to them.

Greetings all,

A number of our staff have been out for federal holidays, we will see what can be done to get things moving again here.

Best wishes,

Lucky Legends