Lucky Hunter Casino - Виведення гравця затримується через проблеми з перевіркою.

Dear Sir or Madam,

Once again, my account was verified upon request, confirmed again, and yet, once more, the withdrawal was denied with the argument that the verification doesn't match! I do not understand the problem. Please help!

Documents confirming the verification are attached to this message.

Sehr geehrte Damen und Herren, 

abermalig wurde das Konto nach Anfrage verifiziert, abermalig bestätigt und abermalig wurde die Auszahlung abgelehnt mit dem Argument, die Verifizierung passt nicht! Ich verstehe das Problem nicht. Bitte um Hilfe!

Anhang über Bestätigte verifizierung, liegen dem Schreiben bei.

Dear flocker,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a screenshot of the error you see when you try requesting withdrawal of your winnings?

Could you kindly specify which documents you provided to the casino for verification? Am I correct in understanding that all your documents have been successfully verified?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

This is correct. After the payment has been rejected, a document is always classified as "faulty" and requested in a different format, e.g. PDF. I have several screenshots of this. I will try to have everything verified positively again and will send you the evidence.

Dies ist Richtig, nach dem die Auszahlung abgelehnt wurde, wird auch immer wieder ein Dokument als „fehlerhaft" eingestuft und dies in einem anderen Format, z.B PDF gefordert. Ich habe dahingehend mehrere Screenshots. Ich versuche erneut alles abermalig positiv verifizieren zu lassen und lasse Ihnen die Nachweise zukommen.

Here, for example, the verification via customer service. The problem afterwards was the same again.

Hier z.b die Verifizierung via dem Kundenservice. Problem danach war abermalig das selbige.