Lucky Creek Casino - Запит гравця на зняття коштів затримується.

Three separate withdrawals were made totaling the amount of 1760.00 (they put them together as one) with the first being September 9th 2024. They say they wired the money to me however, I did not get the money from them. They requested my bank info to show I did not not receive the wired funds in which I gave them. My bank has requested the IMAD number and they will no give this info to me or my bank. It has been nothing but the run around with them. I have done what was asked of me but they however, will not in return do what my bank is asking. My bank says if the money has been sent then giving this number should be no problem.

Dear Cjalligood68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I had no bonus and my information has been verified and yes i have previous wire withdrawls. I have been playing with lucky creek for at least 2 years.

Thank you

Cynthia R***

Thank you for your reply, Cjalligood68. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?

Which payment method to withdraw your winnings did you use in the past? Did you withdraw your funds to the same bank account?

The last withdrawal before these was 7/4/2024 in the amount of 1040.05 and was by wire transfer with the same bank. It took 7 days or less to get the money.

Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I replied to your last question vis your email address. With images.

Thanks

Cynthia R***

Thank you very much, Cjalligood68, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Cjalligood68,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Lucky Creek Casino,

I would like to invite you to join this conversation and assist in resolving the player's complaint. Could you please provide more information regarding the case? Specifically, I would appreciate it if you could confirm the status of the withdrawal processed from your side.  Additionally, could you let us know if it’s possible to share the IMAD number with the player so she can verify it with her bank?

I look forward to hearing from you soon. Please feel free to send any supporting evidence to my email at natalia.b@casino.guru.

Kind regards, 

Natalia

Tha know you for your help. The wire transfer was recieved on Friday.

Thank you

Cynthia R****

Dear Cjalligood68, thank you very much for the positive updates.

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia

Casino.Guru