Locowin Casino - Виведення гравця затримується через бонусні обмеження.

Hice varios ingresos en locowin que me metieron en bonos sin yo saber, al ir a retirar el dinero no me deja por ser bono pero en su política de bonos viene escrito que el depósito si es posible retirarlo, aún así no me dejan

1.8. When you take part in a promotion, both deposited funds and bonus funds become the "bonus balance". If a bonus is active the wagering must be completed, or the bonus must be zeroed out, in order for a withdrawal to be made. The only exception will be if you wish to withdraw your deposit only, in which case the bonus funds and any winnings will be forfeited.

1.12. If you wish to make a withdrawal before meeting the Wagering Requirements, you will forfeit your bonus winnings accrued, and your bonus amount, and opt out of the promotion.

1.15. You can withdraw real money balance before satisfying bonus wagering, by doing so you will forfeit the funds in your bonus balance.

Dear 1kaasi0,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please send me the screenshot of your bonus wagering progress? Please note that if you have started to play with bonus money and your real money has been spent, you will not be able to withdraw the balance until you have finished playing.

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have never been able to withdraw anything from this casino. I deposited €100 and they gave it to me as a bonus, but then I deposited €60 and €70 and there was no bonus anymore and they still won't let me withdraw it.

nunca he podido retirar nada en este casino. Yo ingresé 100€ y me lo pusieron como bono pero es que luego ingresé 60 y 70€ y ya no habia ningún bono y igualmente no me dejan sacarlo

Dear 1kaasi0,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.