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I made my first deposit, hit Relax's Temple Temple, pulled a free spin, and got a winnings of about $ 30, but when I checked the balance in the lobby, the winnings I made in cash were reflected in the bonus balance. When I read the explanation, it was written that the bonus can be used when the cache becomes 0, so I reported it to chat support, but the response was too terrible and I made a complaint to the support of the head office. However, I did not agree with the answer here either, so I came here as a third-party organization. According to the explanation, it seems that lock bonus points are given in addition to the deposit bonus, and it was said that when hitting a slot, it will be consumed before cash, but I am not convinced.

If so, I think the description of the lock bonus should be posted on the site as well. After using it without knowing it, the order is different in the explanation, right?

We can't forgive this winning money issue and the chat attitude that makes the player moss, so it's not worth it unless you get the minimum nuisance fee or apology fee!

初回入金をしてRelaxのTempleTampleを打っててフリースピンを引き勝利金が30ドルほど出たんですが、ロビーで残高確認したらキャッシュで出した勝利金がボーナスの残高に反映されていました。説明を読んだときにボーナスを使用できるのはキャッシュが0になったときと書いてあったのでチャットサポートに報告したんですが、対応が余りにヒドくやりとりなどをスクショに収め本社のサポートへクレームを出したんですがここでも納得できる回答ではなかったのでこちらに第三者機関としてお願いに来ました。説明によると入金ボーナスの他にロックボーナスポイントと言うものが付与されてたらしく、それはスロットを打つときはキャッシュより先に消費すると言われましたが納得はできません怒

だったらロックボーナスの説明文もサイトに貼っとくべきものだと思いますね。知らずに使ってからその後に説明では順序が違いますよね？

この勝利金の問題とプレイヤーをコケにするようなチャットの態度は許すことは出来ませんので、最低迷惑料なりお詫び料なり貰わないと割に合いませんので宜しくお願いします!

Dear blondsaurus5234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have activated a Deposit bonus first? Consequently, you won on Free spin and the winnings were added to your bonus balance, is that correct?

Could you please forward a screenshot of your bonus history and your game log? My email address is

petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

Dear blondsaurus5234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.