Librabet Casino - Затримка зняття коштів

I am new to the casino and requested a withdrawal of only €116 on the 22nd of January, but they are not sending it to me; they just keep making excuses.

I have €1300 in my account and I am worried that the casino might be a scam.

Soy nuevo en el casino y he solicitado un retiro de solo 116€ desde el día 22/01 pero no me lo envían, solo ponen excusas.

Tengo en la cuenta 1300€ y estoy preocupado por si el casino fuera una estafa

Dear beruco-26,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear beruco-26,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have spoken to Librabet's online chat every day and they only make excuses not to give me my money.

I have €1200 in my account and I think they are going to steal it from me.

They don't want to give me my retirement

He hablado cada día con el chat online de Librabet y solo ponen excusas para no darme mi dinero.

Tengo 1200€ en la cuenta y creo que me los van a robar.

No quieren darme mi retiro

Thank you beruco-26 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear beruco-26,

I’ve reviewed your case, and am sorry to hear about the challenges you’re facing regarding your withdrawal. I’m here to assist you, and I will reach out to the casino on your behalf to seek a resolution.

Dear Librabet Casino,

I would like to invite you to join this conversation to help resolve the player’s complaint. Could you please provide more information about the current status of the player's withdrawal request? Additionally, it would be helpful to know when they can expect it to be processed.

Thank you for your attention to this matter. I look forward to your prompt response. If you have any supporting evidence, please feel free to send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

Dear beruco-26, I saw your post on our forum, in which you confirmed receiving your withdrawal of €116. Congrats on that! Can you please inform me if you have requested further withdrawals (how many and in which amounts)? Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Thank you for reaching out!

Please be informed that all of the customer's withdrawals have been paid out.

We hope this helps us reach the resolution of the case.

Best regards,

Librabet team

Thank you very much for the confirmation, Librabet Casino.

Dear beruco-26, please, let us know if need any further assistance with your withdrawals or if I can close your complaint as resolved since you have received the disputed amount.

I have received the withdrawal I requested for the second time.

It seems that this casino usually takes approximately two weeks to send the money.

At least I'm happy because even if it takes time, they are not a scam and they do send me the withdrawals.

He recibido el retiro de dinero que solicité por segunda vez.

Parece ser que este casino suele tardar dos semanas aproximadamente en enviar el dinero.

Por lo menos estoy contento porque aunque tarden tiempo, pero no son una estafa y si me envían los retiros

Hello beruco-26,

We would like to update you that due to Natalia, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Natalia has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Natalia will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear beruco-26,

Thank you for being patient. I'm back from the vacation and it's great to hear these updates from you. I'm glad that your withdrawals have been successful. I'll mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru