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I have made a withdrawal request I received an email that the withdrawal was successful but the money never came

Έχω κάνει αίτημα ανάληψης μου ήρθε ένα mail ότι η ανάληψη έγινε με επιτυχία αλλά τα χρήματα δεν μπήκαν ποτέ

Dear xmitsi90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for? Do I understand correctly that your winnings were accumulated from a free bonus purely?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The withdrawal was made on Sunday, it says it was processed, it was from a bonus, but I also added enough money. I will wait, it says from 1 to 3 days for payment.

Η ανάληψη έγινε την Κυριακή γράφει επεξεργασμενη ήταν από μπόνους αλλά προσθεσα και γω αρκετά χρήματα.Θα περιμένω μέσα γράφει από 1 έως 3 μέρες καταβολή.

I fully understand your frustration, xmitsi90. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hi xmitsi90,

Have there been any developments since our last conversation, please?

Dear xmitsi90,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.