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Good evening, I have a problem with mifinity, they do not approve my bank statements, I already went to the bank to ask for the statement and they still do not accept it, they say that it is incomplete, and what is right is that there is no other type of statement, can you help or explain what do i need to do because i have 260€ in my account and they put it back in my leonbet account where i won the game

Boa noite tenho um problema com mifinity eles nao me aprovam os extrato bancario eu ja fui ao banco pedir o extrato e eles continuam sem aceitar dizem que esta incompleto ,e o que e certo e que nao existe outro tipo de extrato pode me ajudar ou explicar o que preciso fazer porque tenho na conta 260€ e eles voltar a por na conta leonbet onde eu ganhei o jogo

Dear rosajoana642,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Do I understand correctly that the winnings were put back into your casino account? Is there any alternative method that you could withdraw them?

I'm sorry but to find out what is causing problems with your MiFinity verification, you need to contact the payment provider directly.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I would like to solve my problem already

Eu gostaria de rosolver o meu problema ja

It's been more than a week since I've been doing this, mifinity doesn't respond to emails, they don't help with questions

Ja tem mais de uma semana que ando nisto ,mifinity nao responde aos emails nao ajudam as questões

I did all the correct procedures, in Portugal there is no other paper bank statement besides the one I already sent to mifinity

Fiz todos os procedimentos corretos ,em portugal nao existe outro extrato bancario em papel alem do que ja enviei a mifinity

My winnings have already left my casino account mifinity does not verify the account and leonbet cannot recover the money

Os meus ganhos ja sairam da minha conta de cassino o mifinity nao verifica a conta e o leonbet nao consegue recuperar o dinheiro

Do you think you can help me?

Acha que me consegue ajudar?

I understand your frustration, rosajoana642.Unfortunately, we do not deal with complaints related to payment providers. My only recommendation on how to contact MiFinity would be via their Contact form (here).

If the funds left your casino account already, I'm afraid we are powerless in assisting you. Please let me know if you succeeded in receiving any reply from the payment provider.

Dear rosajoana642,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.