Legiano Casino - Затримка зняття коштів

According to terms and conditions withdrawals need 3 business days. Delays can occur only when kyc is pending. But note that i sent email with all my documents and legiano replied that they are not needed as of now. If we take into consideration all that its a breach of terms by legianos side.

Dear kostas1534,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

According to terms and conditions withdrawals need 3 business days. Delays can occur only when kyc is pending. But note that i sent email with all my documents and legiano replied that they are not needed as of now. If we take into consideration all that its a breach of terms by legianos side. Today is business day number 4.

Dear kostas1534,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Still nothing...we are currently on business day number 7

Thank you kostas1534 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear kostas1534,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Legiano Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Legiano Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear kostas1534,

Could you please let us know if the situation remains the same?

I will contact the casino outside this thread if there is no update.

Thank you.

Respectfully,

Romi

Situation remains same.

Dear kostas1534,

We are sorry to hear about for your experience.  

We would like to help you in this situation at the earliest as possible. However, we kindly request you to please let us know more details regarding the withdrawal request you are referring to.

When did you attempt the withdrawal request so we can check and proceed further accordingly.

Best regards,

Legiano team.

Hello all.

Dear kostas1534,

Could you do as the casino representative advised, please?

Thank you.

Respectfully,

Romi

Dear kostas1534,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because kostas1534 has stopped responding to our messages and questions. Without kostas1534’s cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Respectfully,

Romi