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Hello, I have been waiting since December 8th for two payouts of 500 euros each. I have repeatedly sent emails to support but have never reached anyone. I have no idea what else to do.

Hallo, ich warte seit dem 8 Dezember auf 2 auszahlung zu je 500 Euro habe mehrfach Emails an dem Support geschickt nie einen erreicht. Keine Ahnung was ich noch machen soll.

Dear marc140887,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I only found out yesterday that I have to do that. I haven't received an email from them. So that's taken care of for now.

Ja habe erst gestern erfahren das ich das muss. Da keine Email von ihnen angekommen ist. Also hat sich das erstmal erledigt

So the case can be closed for now

Kann also erstmal geschlossen werden der fall

Thank you for your reply, marc140887.I am sorry, but I am not sure what you meant by your last messages. Could you please clarify? Has your issue been resolved?

I have to verify myself and then I will be paid out. The problem is solved for now

Muss mich verifizieren dann wird ausgezahlt. Problem ist erstmal grlöst

I would recommend that we wait until you receive your withdrawal before closing this complaint, but of course, if you wish to close it, please let me know. Thank you.

Yes, everything is clear, I will let you know when payment has been made

Ja alles klar gebe bescheid wenn bezahlt wurde