LegendPlay Casino - Гравцю відмовлено в обіцяному бонусі на депозит.

So, today I finally made my first deposit at the casino, eager to take advantage of the promised 100% bonus. It was just the minimum requirement(6000HUF)but still, I was excited to get started. However, when I reached out to the chat support to inquire about the bonus, they bluntly told me I wouldn't be receiving it, offering no reasonable explanation.

Disappointed but undeterred, I decided to go ahead and start playing anyway. When I tried to reconnect with the chat support later to see if there had been any update, I received a notification saying "ZEN DISK NOT AVAILABLE." That's when it hit me - this site might be a scam. It's frustrating and disappointing, but at least I learned to be more cautious in the future. Watch out, folks, not all online casinos are what they seem.

Dear looperinho,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with LegendPlay Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

What payment method did you use for depositing into the casino?

Could you kindly confirm if you took any other bonuses before depositing? Have you played with any free no-deposit bonuses?

Regarding your problems with reaching customer support, there might have been some technical issues on the casino's site causing the chat function to not work for you. However, I just checked and the chat function is currently working.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

with card Visa/Mastercard

no i did not use any no deposit stuffs.

I made my first deposit after I read the terms of the first deposit bonus which said the minimum amount to get the 100% bonus is 6000 huf…

This is what they say, no explanation….

I asked to close my account and they did. I do not want to play on this site anymore!!! Anyways thanks for your help! THIS IS A SCAM! Be aware!!!

Dear looperinho,

I am writing to inform you that since you began playing with your balance of 6000, you have accepted the play without a deposit bonus. Unfortunately, we are unable to investigate the case with the casino and inquire about the details.

Please let me know if there is anything else we can assist you with, or if this complaint will be rejected. Thank you for your understanding.

Dear looperinho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.