Las Atlantis Casino - Вилучення гравця затримується.

I deposited 60 dollars they gave me a bonus of 30 percent deposited . I ended winning 1240.00. I withdraw so obviously I had to do the verification I did they took 16 days for the verification saying I was missing international code for my bank I had already sent it to them . After you have to wait to get approved from the casino which I was then the casino says for withdrawals using my method it wich is visa Bank card it takes 0-3 days to get your money. Here it is today 9-11-22 and still nothing. Let me add that of those 1240 they 490 and they approved me of 750. I email the billing department and take the maximum time they say on there website 5 days to answer me and they just say be patient and give a wee time more money will be in your account soon. And that's all you get one email when I reply they don't til a day or two later. Now they are saying that money had been sent through there end its international reasons. This casino should not be able to do that with people's money and they sure should not have 5 stars for there reviews. That's the reasons why I chised this casino because of the good reviews from you guys.

Hello BOBBYIMPERIAL,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Las Atlantis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Since when is the withdrawal pending? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear BOBBYIMPERIAL,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.