Kings of Sport Casino - Виведення гравця відкладено, незважаючи на підтверджений KYC.

I have made several request for withdrawl, and get declined. I have sent all KYC and they are approved. The support does not respond to my complaints either, I just get ignored. this site is a scam

Dear rodmads59,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear rodmads59,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The request has been denied several times without explanation, so it is not pending.

And the live support is not responding to any questions

I have not received any Email or advice from support to how to resolve the issue.

I had a first deposit bonus and did the full wager according to the casino rules

Hi rodmads59,

• Could you please forward any relevant communication between you and the casino, along with confirmation of successful KYC verification, to petronela.k@casino.guru?

Thank you.

Yes. I have now sent that email

Thank you very much, rodmads59, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you rodmads59 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Kings of Sport Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rodmads59, I am in contact with a casino representative discussing your case. I will update you about any new developments. Thank you for your patience during this time!

Dear rodmads59, the casino has cleared up that your blocking was due to detected multiple accounts. I would like to ask you if have created any other accounts to play at the casino. Thank you in advance!

No it's not true

Dear rodmads59, thank you for the answer. I discussed this case with the casino further but they are not able to provide me with the evidence of the multiple accounts nor they want to change their stance on this issue. I am forced to close this complaint as unresolved due to insufficient evidence. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,

Peter