Kingdom Casino - Гравець не може зняти свій виграш.

Hello! Yesterday I won back a no deposit bonus of 25 free spins for registration. On balance 47 dollars. I passed the verification and put on the output in bitcoin. The withdrawal is rejected and I am asked to withdraw "fiat to fiat wallets". First time I see this. All deposits and withdrawal methods are foreign and do not work with ru cards. Skrill and neteller. Please help me get out

Здравствуйте! Вчера отыграл бездепозитный бонус 25 фриспинов за регистрацию. На балансе 47 долларов. Прошёл верификацию и поставил на вывод в биткоин. Вывод отклоняют и просят чтобы я выводил «фиат на фиатные кошельки». Первый раз такое вижу. Все депозиты и способы вывода средств зарубежные и не работают с ру картами. Skrill и нетеллер. Прошу помочь вывести

Dear Andreii109,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Do I understand correctly that Bitcoin is the only withdrawal method available to you? Did the casino explain why it is not possible to use it?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Made a payment in bitcoin. However, initially they rejected my applications.

Произвели выплату на биткоин. Однако изначально они отклоняли мои заявки

Thank you very much Andreii109 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Andreii109,

I have reviewed your case and will contact the casino to see if I can help. Before I do so, I just want to make sure I understand the situation correctly. Are you still attempting to make a withdrawal via Bitcoin? Is it the only method of withdrawal available to you?

Kind regards,

Adam

Dear Andreii109,

Could I ask you to please respond to my previous message? Please be aware if we do not hear from you within the set timeframe, your complaint will be rejected.

Kind regards,

Adam

Dear Andreii109,

It seems that this matter may have been resolved, but as we have received no further response from you the complaint will now be rejected. It can be reopened at any time.

Kind regards,

Adam