KatsuBet Casino - Запит гравця на зняття коштів затримується, а проблеми з обліковим записом залишаються.

I want withdrawal for 1 whole day I called them many times But they did not answer me. And they just say wait I have a complaint against them. And I just want to say to Arabic users, they are very rude, and they accused me of cheating. And they considered the valid Emirates ID card to be fake. I just want them to be punished, I don't care about money

Dear topbabaa6,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’ve faced with your withdrawal request and the issues regarding your Emirates ID. To help us better understand and address your situation, could you please provide more details on the following:

• Withdrawal Request: Can you provide more information about the withdrawal request you made? Specifically, when did you initiate it, and what was the reason given for the delay or refusal?
• Communication Attempts: You mentioned calling the casino multiple times without receiving a proper response. Could you please share any records or screenshots of your communication attempts, including calls or messages, to petronela.k@casino.guru?
• Accusations of Cheating: Could you elaborate on the accusations of cheating? Did the casino provide any specific evidence or reasons for these accusations?
• ID Verification Issue: You mentioned that your Emirates ID was considered fake. Can you provide details on how and when this verification issue occurred, and if you received any formal communication from the casino regarding this?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They lie, I uploaded my documents before withdrawing from my account.

I did everything they asked, I presented many photos in different angles, even the bill of my place of residence

I just bet, I didn't cheat. They were just surprised that I increased the amount by 10 times

Because of this they accuse me

I bet on the most reliable evolution game, fantan

Its documents are fully available I am a citizen of United Arab Emirates.

After three days they did nothing

I submitted my documents completely

In the screenshot below, the bet I made. The calls I had with their support And the date of withdrawal from the account and the documents that I uploaded are available

I fully understand your frustration, topbabaa6. However, I will set the timer for additional 11 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear topbabaa6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.