JVSPINBET Casino - Депозит гравця конфісковано.

JV-Spin-bet is a no go casino platform

I made a deposit on 31 Oct using a Jeton cash voucher to the value of 5 Euro, but was not credited to my profile, I contacted them immediately to inform them, contacted Jeton to verify the voucher was used, on the JV-Spin-bet platform and then provided me with the payment reference issued by JV-Spin-bet as confirmation of successful deposit made. Day after day I followed up, Specialist are working on it, they are investigating it.they are working tirelessly with the provider trying to resolve my issue. Today, 24 days later I am informed that "According to our specialists, the recipient details do not belong to our company. " and they closed my query...I lose my deposit. They are not helpful, not customer focused, do not resolve queries, untruthful, have no idea how to resolve queries, do not know how their own processes operate and they are by far the only company I know who takes 24 days to not resolve queries and take your money without you having access to it nor having the enjoyment of seeing how they just take it from you and not giving you a pleasurable experience.

I hate this platform...with a passion....

Dear seb2jc,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JVSPINBET Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was it your first deposit in the casino?
• Could you please share what the transaction looks like in your transaction history found in your player's account?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Could you please also share the proof of deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas

Thank you for your response.

I will gladly send you the email communication to tomas@casino.guru, I can drop some screen shots here.

I have been making deposits for years on this platform.

Doc #1: is communication from Jeton confirming the Jetoncash voucher was redeemed on JVSpins platform on 31 October 2024 and provided

Doc #2: Platform where the voucher was purchased

doc #3: My deposits made, but this one does not reflect, will not reflect because it was not allocated/credited

doc#4: the voucher information.

doc 5 is all my comms with them which I have emailed to you

Dear seb2jc,

Did you provide the payment information the casino requested?

Could you please advise if any of the deposits on the screenshot are also Jeton voucher deposits?

Which ones?

Thanks for your replies.

Do you receive confirmations from the casino each time deposits are initiated on the casino's website on your email? Have you received such notification for the deposit made on October 31st?

Is it possible to verify whether, among the vouchers you purchased, there is one that wasn't redeemed?

Please let me know.

Thank you for your response, to answer your question, please see below:

Do you receive confirmations from the casino each time deposits are initiated on the casino's website on your email?

**No , they do not send email correspondence when deposits have been made.

Have you received such notification for the deposit made on October 31st?

** No

Is it possible to verify whether, among the vouchers you purchased, there is one that wasn't redeemed?

**No, the screen shot sent was of deposits made using the Jetoncash vouchers

Thank you very much, seb2jc, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear seb2jc,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the JVSPINBET Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear JVSPINBET Casino,

Could you please provide detailed information regarding this case and clarify the reasons for the non-crediting of the player's deposit when using a Jeton Voucher, a method they had successfully used multiple times before?

Thank you in advance for your response!

Best Regards,

Kubo

Hi Kubo

Thank you for your message. There has been no updates, waiting on your assistance. Jeton has also beein in contact with JVspins to resolve this matter but has not had any joy getting feedback from them instead they are told I must contact them. The last time I have been in contact with JVspins is 24 November where they informed me the deposit was not made on their platform and then closed my enquiry

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

no updates?

Dear seb2jc,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

I am sorry I could not be of more help on this occasion.

Best Regards,

Kubo