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Good evening. Since 17/03/2024, I've been waiting for a withdrawal and nothing has occurred. No one responds to my emails, and in the live chat, they keep telling me the same thing, either due to workload or because of the volume of withdrawals etc. I would like to point out that the terms for withdrawals are 500 per day and you can have up to 3 active withdrawals.

Καλησπέρα.Από τις 17/03/2024,αναμένω ανάληψη και τίποτα.Στα email δεν απαντάει κανεις και στην live συνομιλία μου λένε όλο τα ίδια,λόγω φόρτου εργασίας,η λόγω όγκου αναλήψεων κτλ.να σημειώσω ότι οι όροι των αναλήψεων είναι 500 ανά ημέρα και μπορείς να έχεις έως 3 ενεργές αναλήψεις.

Dear Andrewklouki,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Good evening! thank you very much for your reply. as far as the verification is concerned my account says that no verification is needed and yet I have sent the necessary documents myself by email, to which I have not received any reply. today, a withdrawal of 500 euros was made and at the same time a cancellation of a withdrawal without any reason, after 11 days. I want to conclude that they probably do that they can delay the withdrawals as long as they can.

Καλησπέρα!ευχαριστώ πολύ για την απάντηση σας.όσο αφορά την επαλήθευση ο λογαριασμός μου γράφει ότι δεν χρειάζεται επαλήθευση και παρόλα αυτά έχω στείλει από μόνος μου τα απαραίτητα έγγραφα με email,στο οποίο δεν έλαβα καμία απαντηση.σημερα,έγινε μια ανάληψη 500ευρω και παράλληλα μια ακύρωση ανάληψης χωρίς κανέναν λόγο,μετά από 11 ημέρες.θελω να καταλήξω στο οτι μάλλον κάνουν ότι μπορούν να καθυστερήσουν όσο μπορούν τις αναλήψεις.

Good evening. In continuation of my previous message I wanted to mention that I had three active withdrawals on 03/17, 03/19 and 03/20 and my withdrawal on 03/17 was canceled without reason and my withdrawal was made on 03/19 only while the transactions are all the same through the same card. and when I asked why they told me that it was the payment provider's fault and when I asked who the payment provider is they told me to do a google search to see what it is. sorry if I write more than I should and I load you with a lot.

Καλησπέρα.σε συνέχεια του προηγούμενου μου μηνύματος ήθελα να αναφέρω ότι είχα τρεις ενεργες αναλήψεις στις 17/03,στις 19/03 και στις 20/03 και ακυρώθηκε η ανάληψή μου στις 17/03 χωρίς λογο και πραγματοποιήθηκε η ανάληψή μου στις 19/03 μόνο ενώ οι συναλλαγές είναι όλες ίδιες μέσω ίδιας κάρτας.και όταν ρώτησα για ποιο λόγο μου απάντησαν ότι φταιει ο πάροχος πληρωμής και όταν ρώτησα ποιος είναι πάροχος πληρωμής μου είπαν να κάνω αναζήτηση στο google να δω τι είναι.συγνωμη αν γράφω παραπάνω απο όσα πρέπει και σας φορτώνω με πολλά.

Thanks for your message.

• Do I understand correctly several but not all withdrawals were processed and the money reached you?
• Could you please advise if you requested withdrawals again after they were canceled?
• Could you please share a screenshot of the transaction history with your withdrawal requests visible?

Good evening. thank you for your response. at the moment there is no money in the account because it makes sense after 17 days of fear and worry to spoil it. the first withdrawal I had requested was on 17/03, which was canceled after 11 days. yes, then again I asked for two more withdrawals. I hope it will be learned that no one will ever put their money in this company again.

Καλησπέρα.ευχαριστω για την ανταπόκριση σας.αυτη την στιγμη δεν υπάρχουν χρήματα στον λογαριασμό γιατί είναι λογικό μετά από 17 ημερες φόβου και ανησυχιας να τα χαλασω.η πρώτη ανάληψη που είχα ζητήσει ήταν στις 17/03,η οποία ακυρωθηκε μετά από 11 ημερες.ναι μετά ξανά ζήτησα πάλι άλλες δύο αναληψεις.μακαρι να μαθευτεί να μην βάλει ποτέ ξανά κανένας τα χρήματα του σαυτην την εταιρια.

Good evening. thank you for your response. at the moment there is no money in my account. after the fear that they won't keep it for me and with the reasoning that the money will never come out of there after the limits they have set, I used it .I want to mention if I can, in my opinion, that no one should put money into this company. And yes, I had requested a withdrawal on 03/17/24 and they canceled it without any reason. Yes, after the cancellation, I requested withdrawals again.

Καλησπέρα.ευχαριστω για την ανταπόκριση σας.αυτη την στιγμή δεν υπάρχουν χρήματα στο λογαριασμό μου.μετα από τον φόβο του μην μου τα κρατήσουν και με το σκεπτικό του ότι δεν θα βγουν πότε από εκεί τα χρήματα μετά από τα όρια που έχουν βάλει τα χρησιμοποίησα.θελω να αναφέρω αν μπορώ κατά την γνώμη μου,να μην βάλει κανείς σαυτην την εταιρία χρήματα.και ναι είχα ζητήσει ανάληψη στις 17/03/24 και μου την ακύρωσαν χωρίς κανένα λόγο.ναι μετά την ακύρωση ζήτησα πάλι αναλήψεις .

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Ok I see, and thank you very much for your effort!

Οκ το καταλαβαίνω,και ευχαριστώ πάρα πολύ για την προσπάθειά σας!

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.