JinxCasino - Гравець досі не отримав свій виграш

Hello, I made a deposit at jinxcasino and approved all the rules, etc., you get 200% and it must be converted 30x, which I did, the line was full and I could withdraw, enter all my bank information, etc., KYC contacted and they were able to verify that it it's me, got an email today that my withdrawal has been dismissed due to broken bonus rules, which is not true at all, my bets have not been rejected and I have not complained about anything, made a higher bet and it has been rejected but since then I have only played slots. I really need help

Hejsan jag gjorde insättning på jinxcasino och godkände alla regler osv , man får 200% och det ska omsättas 30x vilket jag gjorde det , linjen blev fullt och jag kunde göra uttag , skriv in all mina bankiformation osv , KYC kontaktde och de kunde verifera att det är jag , fick ett mail idag att mitt uttag har blivit avskedd pga bruten regler mot bonus vilket inte stämmer alls , mina bets har inte blivit rejected och jag har ej bruitit mot något , gjorde ett högre bet och den har blivit rejected men sen dess så har jag har spelat bara på slots. Jag behöver verkligen hjälp

Dear abbe044,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, I had 1100 euros in the account, now I only have 50 euros

Hejsan , jag hade 1100 euro på kontot nu har jag bara 50 euro

Dear abbe044,

Have you received your withdrawal from the casino yet?

Hello, thank you for your feedback

No, unfortunately my winnings have disappeared and I have tried to contact their support and no one can answer my questions, according to them I have broken the bonus rules but it is not stated in terms 3,4,5 and it was not stated at all when you registered itself and plus that my bets have not been denied like all other casinos

Hejsan tack för din återkoppling

Nej tyvärr mina vinster har försvunnit och jag har förskt ta kontakt med deras support och ingen kan besvara mina frågor , enligt dom så har jag brutit mot bonus reglerna men det står inte i terms 3,4,5 och det stod inte alls när man registerade sig och plus att mina bets har ej blivit nekade som alla andra casino

Thank you very much for your reply, abbe044. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi, thanks for getting back to me

yes absolutely I can solve that

Hejsan tack för att du återkopplar till mig

ja absolut det kan jag lösa

Thank you for your emails. Unfortunately, I don't see any messages from the casino explaining the disappeared winnings and which rules you breached. Could you please forward it as well? Thank you very much.

Hello, they will definitely solve it

Hejsan absolut ska lösa de

Please note that if you repeatedly breached the maximum allowed bet as the casino stated in their email, the casino had the right to confiscate your winnings. Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

Hello, thank you for your feedback

if you test and register and I accept the bonus, their numbers won't appear, it doesn't say anywhere that their maximum bet is 2 euros, only when I won did they see it and now they have locked my account

Hejsan tack för din återkoppling

om du testar och registerar dig ich godtar bonus så kommer inte deras vilkor dyka upp ,det st¨år ingenstans att deras högsta insats är 2 euro , bara när jag vann så så dom det och nu så har dom låst mitt konto

I understand your frustration, but please note that the maximum bet amount is stated in the terms and you should always check the bonus T&Cs before you accept any bonus. You can see it here:

"27.2. Bonus money: wager (wagering)

The process of wagering a bonus means placing a bet on a certain amount, previously described in the bonus conditions. Please make sure that you have read these Terms and Conditions, or if necessary, consult with the support service. Not all bets are taken into account. The bets from table games (Roulette, Sic Bo, Baccarat, Live Сasino and others), as well as from various video poker games are not taken into account.

The maximum bet amount to wager the bonus is 2 EUR."

I assure you that the maximum allowed bet has been stated in the terms for quite some time and we also share it in our casino review.

Of course, we would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.