Jet Casino - Затримка зняття коштів

I set up an account at the jet casino and deposited PLN 500, won bets up to 5600, played quick bets for points but did not use any casino errors, often played very popular bets such as NBA. The company imposed a betting limit of PLN 0 very quickly on me, I verified the account but my withdrawal was rejected twice, I did not receive any e-mail, only in the chat I was informed that they wanted a video with an ID card. I provided the video and got information about the possibility of withdrawal. The payment was rejected again without any information. In the chat they inform about checking my activity and suspending my withdrawals. I didn't do anything wrong, I placed bets that were fair, no mistakes, and I didn't use any illegal playing technique. The casino has a very good opinion, which is why I am very surprised by this behavior on their part. The company intentionally withholds payments to winning customers.

Dear 15marcin41,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that the company applies such a point of the regulations to me :

According to paragraph 3.34 of the rules of our website, we may limit the possibility of withdrawing funds for up to 31 calendar days.

i can log in to my account so i took screenshots of all my bet history, surely it can be made that most of these bets had similar values ​​in other companies and were marketable. I'll be happy to post my betting history if needed. In my opinion, this is a deliberate action by the company simply because I just won. Seeing good opinions on your website, I decided to create an account and I regret it, no company has done such a thing against me. This is ridiculous.

it's good that I have a history, every forum user should be careful about jet casino and if you allow it to be shared, he will be able to judge for himself whether the bets were cheated or not.

I was informed by support that they check the history of my bets and their fairness. !!! it's just funny.

Thank you for your reply, 15marcin41. Do I understand correctly that you only focused on sports betting?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

yes i played only sports betting , most are popular nba. Apart from talking to the support, the casino has not sent any e-mail, I have to find out everything myself.

15marcin41 as you might know, our forum Casino.guru only deals with complaints about online casino issues. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

hi, i send email

Please understand that if you only placed bets on sports betting and your withdrawal was rejected the casino probably detected activity that caused this. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.