Jet Casino - Відкликання гравця відкладено.

For several weeks now, every time I apply for a withdrawal, it is denied. When I contacted the casino, I was told that the request was denied due to an error on the payment system side and that there was nothing the casino could do about it, and that I should reapply. I have since reapplied several times to no avail. I tried to contact the casino several times, but only got the same answer. I have used the same payment method at other casinos and the error has only occurred at jetcasino recently. I believe it is on the casino's end, but they will not remedy it.

The payment methods I use are "ecopayz" and "jeton"!

I do not want any other withdrawal method.

casino guru help!

Dear leon0618,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have been in the casino business for many years. So I understand what you are saying. However, there is no point in waiting for time, because withdrawals are denied due to payment issues, not late payments.

Currently $200 is pending since Dec 5 and the remaining amount is still in my account balance as it keeps getting denied.

My account has been verified as normal and I have applied for withdrawal several times in the past week and have been denied. Please give me your email address so I can send you pictures of the proof.

Thank you very much, leon0618, for the clarification. If you wish to forward any relevant communication or supporting evidence, my email address is petronela.k@casino.guru.

Email sent.

Please confirm.

Thank you very much, leon0618, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello leon0618,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Jet Casino to join the conversation and participate in the resolution of this complaint.

Dear Jet Casino,

Can you please provide an update on the status of the player's withdrawal? And could you please explain why the player's withdrawal requests have been denied?

Kind regards,

Tomas

Nice to meet you, Leon0618! Now, you can make a withdrawal request on Jeton payment method, we solve this technical issue and everything should work correctly.

Sincerely,

Jet Casino!

Dear leon0618,

Can you please confirm that you are now able to proceed with the withdrawal using Jeton payment method?

Thank you.

Kind regards,

Tomas

Certainly the payment method is working fine!

About $1300 has been withdrawn.

However, the remaining $200 is not completely resolved as it is currently pending.

Thank you, leon0618, for updating us on the payment status.

Dear Jet Casino,

Do you have any information regarding the pending withdrawal?

Thank you.

Kind regards,

Tomas

Dear Tomas, as far as I can see, the request was unsuccessful on the side of the payment system and the funds came back on the players balance.

So, Dear Leon0618, you can make another withdrawal request to get the funds quickly.

Best regards,

Jet Casino!

Thank you, Jet Casino, for providing the information.

Dear leon0618,

Could you please confirm if you have been able to request a withdrawal? If that is the case, have you already received the payment?

Kind regards,

Tomas

All my withdrawals went well and I got them in hand.

This problem has been completely resolved!

Thank you casino guru,jet casino for my help!

Dear leon0618,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas