JackpotCity Casino - Запит гравця на зняття коштів затримується.

I have been trying to make a withdrawal for 5 days (I've attempted to a bank account and a Visa card) and an "unexpected error" keeps appearing. I had a deposit made previously without any issues. I've tried on different devices (phones and computer) and the same error still appears. They don't respond to emails.

Llevo 5 días intentando hacer un retiro (lo he hecho a cuenta bancaria y tarjeta visa) y aparece un "error inesperado". Ya me hicieron un depósito anteriormente sin problemas. He intentado en diferentes dispositivos (celulares y computador) y sigue apareciendo el mismo error. Los correos no los responden.

Dear Macarenam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Cristina!

I answer your questions:

1. Yes, I have successfully made a withdrawal.
2. Yes, I have passed verification, approved by the casino.
3. I accumulated the winnings without a bonus, it was only from the deposit I made myself.

Thank you so much

Hola Cristina!

Respondo tus preguntas:

1. Si, he realizado un retiro exitosamente.
2. Si, he pasado verificación, aprobada por el casino.
3. Acumulé la ganancias sin bono, fueron sólo por el depósito que yo misma hice.

Muchas gracias

Dear Macarenam,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Unfortunately, casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. At this point, I can only recommend you contact the licensing authority and we suggest staying away from JackpotCity Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.