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On the 11th of svril the withdrawal is requested and I am verified, however on the 18th they send a proof of payment of 500 dollars and you must wait 7 days

15 days have passed and he Deposit is not in my account and the service chat just says to wait more

El 11de svril se solicita el retiro y estoy verificada, sin embargo el 18 envían un comprobante de pago de 500 dólares y se debe esperar 7 días

Han passdo 15 días y el. Depósito no está en mi cuenta y el chat de servicio solo dice que espere mas

Dear Ilia09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past? Could you please forward confirmation about your withdrawal request to my email at tomas@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

I have never made a withdrawal until now.

I have sent the mail

Hola

No nunca he realizado un retiro hasta este momento.

He enviado el correo

Did the casino ask you for a bank statement for the bank account you used to withdraw your winnings? Did you ask the casino for a transaction reference number in order to check with your bank regarding the location of the transaction?

I'll await your reply.

Dear Ilia09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.