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The casino says it’s under maintainable and it’s been this way for two days. I have emailed several times with no reply. I have $3300 in my account which I want to withdraw. Please help me….

Dear Deb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Have you, by any chance, saved any screenshots of your active balance or requested withdrawal? Was your account successfully verified in the past?

Ideally, please forward any relevant communication along with supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela, Thankyou for your reply! I last successfully accessed the Casino on October the 2nd. I attempted to login in again on October 4th as I wanted to withdraw my $3300. The site was still open at this stage, however it wouldn’t accept my login details saying user not found. I jumped on chat and was told the site was down and would be back up in an hour. I left it for about two hours and every time I’ve tried since then it says the site is under maintenance. I have emailed many times with no answer. I don’t have any screen shots unfortunately. I am very worried as the $3300 in my account is only there after me depositing about $4000, so I really need my money back 😢

Thank you very much, Deb, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Deb,

I'm Nick and I'll be assisting you from now on. I will now try to contact the casino and let them know about your issue.

Thankyou Nick it is so greatly appreciated

Hi nick, I was finally able to contact the casino and have had my account re-activated!!!! thank you all is now resolved.

Dear Deb,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you out. The complaint will be now closed.

Regards,

Nick

Casino.guru