Jackbit Casino - Депозит гравця затримується через відсутність тегу.

Hello, I apparently caused a problem again. I sent 25.38071 XRP to the mentioned casino and forgot to include a destination tag (because it said optional). Now they are telling me in the chat that I forgot to write the "tag", and because of that, the money won't be credited. Thanks in advance.

hallo, wieder mal ein Problem anscheinend von mir verursacht ich habe an dem besagten Casino 25.38071 xrp gesendet und vergessen ein destination tag zu schreiben( weil da stand optional) . jetzt sagen die mir im chat das ich vergessen hab den "tag" zu schreiben und deshalb das geld nicht gebucht wird. danke im vorraus

Dear sniper889,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your XRP transaction and the confusion regarding the destination tag. I understand how frustrating this situation can be, and I’ll do my best to assist you.

To better assist you and help resolve the issue, could you please provide the following details?

1. The transaction ID (TxID) for the XRP payment.
2. The exact date and time of the transaction.
3. The sender’s wallet address used to send the funds.
4. Any screenshots or proof of the transaction, such as confirmation emails or wallet statements.
5. The destination address you sent the XRP to (excluding the destination tag).

Please forward any relevant documentation or correspondence you’ve had with the casino to petronela.k@casino.guru.

It is technically possible for the casino to manually locate the transaction using the XRP ledger, as it provides public records of transaction details. By supplying the requested information, the casino may be able to identify your transaction and credit the funds to your account.

However, this process requires additional effort and goodwill on the casino's part, as manually reconciling transactions without the destination tag can be time-consuming. It’s important to highlight that the destination tag might have been labeled "optional," but omitting it often causes processing delays or complications.

Your cooperation in providing the necessary details is essential. Without your input, we won’t be able to proceed with your case or advocate for a resolution on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Additional comments from the player:

Is that enough?

Thank you in advance ☺️

Additional comments from the player:

Reicht das so? 

Dankeschön im vorraus ☺️

Thank you very much, sniper889, for providing all the necessary information. I will now transfer your complaint to my colleague, Stefan (stefan.m@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello sniper889,

I am so sorry to hear your deposit got lost. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Jackbit Casino representative to join this conversation and participate in resolving this complaint.

Dear Jackbit Casino,

Could you look at the hash, date, and additional information provided by the player? After manually locating the transaction, would it be possible to credit the player's funds to his casino account?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sniper889,

We apologize for the delayed response and are sorry to hear about your negative experience with us.

Please note that it is mandatory to refer the exact same destination tag during the Ripple deposits as displayed in your wallet, in order to receive funds and avoid any further complications.

We've located your transaction in our system and have manually adjusted your balance with the same amount.

Sincerely,

Jackbit Casino

Thank you jackbit, next time I will pay attention to this error LG

Dankeschön jackbit, beim nächsten Mal werde ich auf diesen Fehler achten LG

Dear sniper889,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Stefan, Casino.Guru