Jackbit Casino - Депозит гравця затримується через відсутність тегу.

Hello, I apparently caused a problem again. I sent 25.38071 XRP to the mentioned casino and forgot to include a destination tag (because it said optional). Now they are telling me in the chat that I forgot to write the "tag", and because of that, the money won't be credited. Thanks in advance.

hallo, wieder mal ein Problem anscheinend von mir verursacht ich habe an dem besagten Casino 25.38071 xrp gesendet und vergessen ein destination tag zu schreiben( weil da stand optional) . jetzt sagen die mir im chat das ich vergessen hab den "tag" zu schreiben und deshalb das geld nicht gebucht wird. danke im vorraus

Dear sniper889,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your XRP transaction and the confusion regarding the destination tag. I understand how frustrating this situation can be, and I’ll do my best to assist you.

To better assist you and help resolve the issue, could you please provide the following details?

1. The transaction ID (TxID) for the XRP payment.
2. The exact date and time of the transaction.
3. The sender’s wallet address used to send the funds.
4. Any screenshots or proof of the transaction, such as confirmation emails or wallet statements.
5. The destination address you sent the XRP to (excluding the destination tag).

Please forward any relevant documentation or correspondence you’ve had with the casino to petronela.k@casino.guru.

It is technically possible for the casino to manually locate the transaction using the XRP ledger, as it provides public records of transaction details. By supplying the requested information, the casino may be able to identify your transaction and credit the funds to your account.

However, this process requires additional effort and goodwill on the casino's part, as manually reconciling transactions without the destination tag can be time-consuming. It’s important to highlight that the destination tag might have been labeled "optional," but omitting it often causes processing delays or complications.

Your cooperation in providing the necessary details is essential. Without your input, we won’t be able to proceed with your case or advocate for a resolution on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!