iWild Casino - Рахунок гравця закривається, а виграш конфіскується.

Hello, I had a withdrawal pending at this casino of 525 BRL, my account was blocked by the Casino administration, and I didn't receive my winnings, while I was depositing and losing my account was active, from the moment I was getting winnings my account was blocked, with several games owing me. And they don't even answer me if I will receive my winnings. Please help me Casinoguru thank you.

Olá estava com um saque pendente nesse casino de 525 BRL, minha conta foi bloqueada pela administração do Casino, e não recebi meus ganhos, enquanto eu estava depositando e perdendo minha conta estava ativa, a partir do momento que fui obtendo ganhos minha conta foi bloqueada, com vários jogos me devendo. E eles nem sequer me respondem se vou receber meus ganhos. Me ajudem por favor Casinoguru obrigado.

Hello ericleo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick, my account has been activated again, and I received my winnings can you please mark my complaint as resolved thank you!

Olá Nick, minha conta foi ativada novamente, e.tecebi meus ganhos pode marcar como resolvida por favor minha reclamação obrigado!

Dear ericleo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru