iWild Casino - Рахунок гравця закрито, а кошти недоступні.

I had been playing at the casino for a while. I was verified and everything was ok. I was also playing a little on their sister casino, snatch but I decided to close my account there. That was not so easy so I gave gambling addiction as the reason I wannned to close the account. I couple of days later I won some money on iwild, not a big sum but I wanted to widraw the amount of 3000nok. That’s when the problems started. Suddenly my account got closed due to gambling addiction and I had no access to my money. I wrote an email and asked them to give my money. All of a sudden I had to send them this am that. And every time I send them what they asked for. They asked for some thing else. I gave up. A couple of months later I rescued an email from iwildcasino. They wrote : Hello there!

We noticed that your account cattajoy@hotmail.com has been inactive for a while. You still have 2250.0000 just sitting there, not doing anything to boost your winnings. Imagine the potential you're missing out on! I tried to log in, but I can’t access the account. I have sendt them 3 emails the last week with no response. I just want my money

Dear catan6,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did you achieve your current balance with the help of a bonus? 
• Could you please list what documents the casino asked for? Could you please share the list of the documents you already submitted and which you didn't?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I had been a member a couple of years. The amount was blocked 2 months ago. It was a deposit bonus, but I wager it. The amount I won was initially 10000 but I could only get 2300kr out. I was verified, and asked for my money to be payed out via bank transfer to my Revolut account. They suddenly wanted dokumentasjon on my closed Skrill and neteller accounts, dokumentasjon on my Revolut account. I gave sendt them all of this accept from dokumentasion from netteller as I haven’t any.

I just got an email from iwild, they will pay my money to my bank account.

Dear catan6,

Has the money reached your bank account already?

May we consider the issue resolved?

Thanks in advance for your reply.

Hi, yes I have received the money😊 Thank you very much for the help. The casino business is an rotten cynical affair. Exploding people who often has an illness called addiction. They willingly take people’s money, but are less willing when it comes to pay out people’s winnings. Luckily you guys are there to help😊

Dear catan6,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru