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Bank account kyc impossible to shy away from payment

I replied to the email they sent me with a screenshot of my online banking, but I keep getting the same email back without an answer, which they don't like

Bank account kyc unmöglich die drücken sich vor der Auszahlung

hab auf das email das sie mir geschickt haben mit einem Screenshot von meinem online banking geantwortet bekomm aber immer wieder das gleiche email zurück ohne eine Antwort was ihnen nicht passt

Dear Nvm1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, I sent you a screenshot of my online bank data and I keep getting the same email back, according to the support, something doesn't suit you, but the support can't tell me exactly what's missing. Try it for 8 days now and the payout is delayed and is delayed the biggest problem is that my bank account is only active this month….

nein ich hab ihnen einen Screenshot von meinen online Bank Daten geschickt und ich bekomm immer wieder das gleiche email zurück laut Support passt ihnen irgendwas nicht aber der support kann mir auch nicht genau sagen was fehlt Probier das jetzt schon seit 8 Tagen und die Auszahlung verzögert und verzögert sich das größte Problem ist das mein Bank konto nur mehr diesen Monat aktive ist….

for clarification Kyc bank is through now

was a bit complicated could have given them my bank account log in data right away but it worked

still waiting for the payment

zur Aufklärung Kyc bank ist jetzt durch

war ein bisschen kompliziert hätte ihnen gleich meine bank account log in Daten geben können aber es hat geklappt

warte jetzt noch auf die Auszahlung

Thank you, Nvm1991, for the update. I'm happy that the verification was successful. Could you please let me know as soon as you receive your payout?

1st payout arrived today were 400 tomorrow should normally be the remaining 100

1st Auszahlung ist heute angekommen waren 400 morgen sollten normalerweise die restlichen 100 kommen

Both payouts are through

Beide Auszahlungen sind durch

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nvm1991, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru