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Hello,

I have 4 withdrawals of €8,000 in total and my account is already fully verified and they don't tell me when they will make the withdrawals.

They just tell me excuses that they are checking the withdrawals.

Hola,

Tengo 4 retiros de 8.000€ en total y mi cuenta ya está totalmente verificada y no me dicen cuándo realizarán los retiros.

Solo me dicen excusas que están verificando los retiros.

Dear francesc27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The first withdrawal takes 5 days, the second takes 2 days and the last 2 take 1 day.

Each withdrawal is €2,000

And reading the opinions I am afraid that they will not give me the money.

The people who received the money from this website, how many days did they have to wait? Is it sure they will refund my money?

Thank you

El primer retiro lleva 5 días, el segundo lleva 2 días y los 2 últimos llevan 1 día.

Cada retiro es de 2.000€

Y leyendo las opiniones tengo miedo que no me den el dinero.

La gente que recibió el dinero de esta web, cuantos días tuvo que esperar? Es seguro que me devolverán el dinero?

Gracias

Could you please confirm the dates when you requested your withdrawals?

• 1st withdrawal 20th of June
• 2nd withdrawal 23rd of June
• 3rd and 4th withdrawal 24th of June

Dear francesc27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.