Instant Casino - Затримка зняття коштів

My problem is the following, I am worried because this casino says that their withdrawals are not instant, it has been more than 12 hours since I made the withdrawal and I have not even received a withdrawal request email from the casino. And I was already losing more than 800 euros in this casino and with luck I have been able to recover some of that money in a game and I have made the withdrawal but there is no progress in my withdrawal and when I talk to the live chat they just tell you to wait and they cut you off without giving you any further explanations.

Mi problema es el siguiente estoy preocupado ya qe este casino dise qe sus retiros sin instantaneos ya an pasado más de 12 horas qe realice el retiro y no me a llegado ni siquiera un correo de solicitud de retiro por parte del casino .y esqe yo iba perdiendo más 800 euros ya en este casino y con suerte e podido recuperar algo de ese dinero en un juego y e realizado el retiro pero no hay ningún avance en mi retiro y cuando ablo al chat en vivo solo te disen qe esperes y te cortan sin darte más explicaciones

Dear geinersantillan337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Problem solved thanks

Problema resuelto gracias

Dear geinersantillan337,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru