IceCasino - Затримка зняття коштів

Another casino that rejects my conclusions, they said that the verification was successful, expect the payment, the money has not arrived in the chat, no one answers me anymore

Ещё одно казино которое откланяет мои выводы ,сказали что верификация прошла успешно ожидайте выплаты деньги так и не поступили в чате мне уже не кто не отвечает

Dear Moia67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

and how much longer to wait, my payments are constantly rejected for some reason, if the verification was successful

а сколько ещё ждать ,мои выплаты постоянно откланяют по какой причине,если верификация прошла успешно

Dear Moia67

Would you please specify your account ID in order to investigate?

Since the e-mail specified within the complaint is used by the player from Poland and does not have any gaming activity.

Thank you in advance!

Dear Moia67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.