IceCasino - Затримка зняття коштів

Hello,

Since October 10th, 2022, two payments of 2200 and 2450 euros are open and unprocessed.

Dss is over the maximum withdrawal limit of 5 days and now for the third time in 20 days.

The support does not give any reason for the delay.

Verification is current and complete.

Thank you for helping me get my money.

Hallo,

Seit 10.10.22 sind zwei Auszahlungen über 2200 und 2450 Euro offen und unbearbeitet.

Dss ist über dem maximalem Auszahlungslimit von 5 Tagen und nun bereits das dritte mal in 20 Tagen.

Der Support gibt keinerlei Begründung für die Verzögerung.

Verifikation ist aktuell und vollständig.

Danke für ihre Unterstützung dass ich zu meinem Geld komme.

Dear Tamino1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Tamino1,

Have you received your withdrawal from the casino yet?

Dear Tamino1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

in the meantime - albeit with a delay beyond the specified period of the casino, I have received the payout.

Thank you for your support

Hallo,

inzwischen - wenn auch mit zeitlichem Versatz über den angegebenen Zeitraum des Casinos hinaus habe ich die Auszahlung erhalten.

Danke für ihre Unterstützung

Awesome news, Tamino1. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.