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I have tried to withdraw my profit of 300 euros. Twice it has been rejected due to technical problems. Contacted chat support and also telephone several times with the same answer from them. Make a new withdrawal and we will approve it within Max 2 days. After these two days I have to wait another two days. If you contact them again and get a response, the wait can take up to five days. And then the withdrawal is rejected. Today is the third time I make a withdrawal. Which according to them themselves should take 5 min to 12 hours Max 24 hours. Feels like the money isn't coming. Have tried to ask what the technical problem is, but get no answer. But they only reply that within 2 days they will approve my payout. I just feel it will happen again. And my kyc verification is approved since September 5. Will I get my winnings?

grateful for help!

Jag har försökt att gör uttag av min vinst på 300 euro. Två gånger har det avvisats pga tekniska problem. Kontaktat chatten supporten och även telefon flera gånger med samma svar från dom. Gör ett nytt uttag och vi kommer godkänna det inom Max 2 dagar. Efter dessa två dagar får jag vänta ytterligare två dagar. Kontaktar dom igen och får svaret vänta kan ta upp till fem dagar. Och sen avvisas uttaget. I dag är det tredje gången jag gör ett uttag. Som enligt dom själva ska ta 5 min till 12 timmar Max 24 timmar. Känns som att pengarna inte kommer. Har försökt att fråga vad det tekniska problemet är, men får inget svar. Utan de svarar bara att innan 2 dagar kommer de att godkänna min utbetalning. Jag känner bara att det kommer hända igen. Och min kyc verifikation är godkänd sen den 5 september. Kommer jag få min vinst?

tacksam för hjälp!

Dear Camy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Camy

Sorry you've faced issues with the withdrawals.

As far as we can see, the request was approved. Should it fail again - please kindly use alternative payout methods, that are available within the cashier.

Thank you in advance!

Dear Camy,

Have you received your withdrawal from the casino yet?

Hi Kristina, no, I haven't received the withdrawal yet. I have spoken to support and they say the money is on its way. But it still says "in progress". It has done that every time since after 48 hours it goes back to the casino account. So I hope I get the withdrawal during the day.

But I saw that the casino had also replied that I should try another withdrawal method if it doesn't work this time. So then I have to try another way.

I'll see what happens during the day.

Hej Kristina, nej jag har inte fått uttaget än. Jag har pratat med supporten och de säger att pengarna är på väg. Men det står fortfarande " in progress". Det har det gjort alla gånger sen efter 48 timmar går det tillbaka till casino kontot. Så jag hoppas jag får uttaget under dagen.

Men jag såg att casinot hade svarat också, att jag skulle pröva ett annat uttags sätt om det inte fungera denna gången. Så då får jag prova ett annat sätt.

jag får se vad som händer under dagen.

Today is 7 days since I made my third withdrawal and nothing has happened. It still says "in progress" on my casino account.

I made my first withdrawal on 2/9, today is on 19/9. I want to know why nothing happens?

I dag är det 7 dagar sen jag gjorde mitt tredje uttag och ingenting har hänt. Det står fortfarande "in progress" på mitt casino konto.

mitt första uttag gjorde jag den 2/9 idag ör det den 19/9. Jag vill veta varför inget händer?

Once again the money was moved back to the casino account today. I have now made a new withdrawal with a bank transaction. My fourth attempt now. Should I now wait further for the casino to process my payout. I have been doing the same withdrawal since 2/9. It is very tiring to keep doing this. Why doesn't it work at yours but at other casinos?

And when you talk to support they always say the money is on its way so wait a little longer.

I have been waiting for 3 weeks soon.

Ännu en gång flyttades pengarna tillbaka till casino kontot i dag. Nu har jag gjort ett nytt uttag med banktransaktion. Mitt fjärde försök nu. Ska jag nu vänta ytterligare på att casinot ska handlägga min utbetalning. Jag har hållit på med samma uttag sen den 2/9. Det är väldigt tröttsamt att hålla på med detta. Varför funkar det inte hos er men hos andra casino?

Och när man pratar med supporten säger de alltid att pengarna är på väg så vänta lite till.

jag har väntat i 3 veckor snart.

Hello everyone,

Thank you both for your replies.

Camy, do I understand correctly that you have managed to request the last withdrawal via another payment method or to another bank account? Have you made any successful withdrawals before?

I have done it with a different payment method but it is to the same account.

No, this is the first time I have made a withdrawal at ice casino. Tried 4 times.

I have now used the payment method bank transfer. It still says "in complete"

When I write to support, I always get the same answer. We have forwarded it, please check back later.

You never get an answer what is wrong ☹️

Jag har gjort det med en annan betalningsmetod men det är till samma konto.

Nej detta är första gången jag gjort uttag på ice casino. Försökt 4 gånger.

jag har nu använt betalningsmetod banktransfer. Det står fortfarande" in complete "

När jag skriver till supporten får jag alltid samma svar. Vi har skickat det vidare, vänligen återkom igen lite senare.

Man får aldrig ett svar vad som är fel ☹️

Can you at ice casino explain to me why I do not receive my withdrawal?

Kan ni på ice casino förklara för mig varför jag inte får mitt uttag?

I have now received my money and I thank you very much for the help from both casino guru and from ice casino.

Thanks for all the help 😊

Jag har nu fått mina pengar och jag tackar så himla mycket för hjälpen från både casino guru och från ice casino.

Tack för all hjälp 😊

Awesome news, Camy. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.