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Good afternoon,

I'm having problems withdrawing the €150 I won.

It was the first time I cashed out at this casino.

I ordered by bank transfer and the current status is always "incomplete"… I have all the documents validated.

The balance is still available.

Please thank you for your help,

Grateful

Maria F*** P*** C***

Boa tarde,

Estou a ter problemas no levantamento dos 150€ que ganhei.

Foi a primeira vez que fiz levantamento neste casino.

Pedi por transferência bancária e o estado atual é sempre " incompleto "… tenho os documentos todos validados.

O saldo ainda está disponível.

Agradecia por favor a vossa ajuda,

Grata

Maria F*** P*** C***

Dear Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

I made a new order and it is in the "incomplete" state and has all documents attached and validated.

I thank

Fiz novo pedido e encontra-se no estado " incompleto " tem todos documentos anexados e validados.

Agradeço

Maria, could you please clarify when exactly you requested this withdrawal?

Hello,

According to our records, the transaction was completed on 19.05.2022 21:05:19 (UTC)

Dear Maria, have you received the funds?

Kind regards

Hello everyone,

Thank you IceCasino for your assistance.

Maria, could please advise if you have received the withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Good night,

yes i already got it.

Thanks

Boa noite,

sim já recebi.

Obrigada

Awesome news, Maria. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.