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I have made a withdrawal request and while I have made a successful identification the money is 800 and 300 euros.

Έχω κάνει αίτημα ανάληψης και ενώ έχω κάνει επιτυχή ταυτοποίηση τα χρήματα είναι 800 και 300 ευρώ.πρωτον άργησαν ένα μήνα να τα βγάλουν από το site και δεύτερο περιμένω να μπουν στον τραπεζικό μου λογαριασμό άλλες 2 εβδομάδες αλλά τίποτα

Dear Πασχάλης,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus? Do I understand correctly that your winnings were capped/reduced?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

One month for the withdrawal to be approved and two weeks I wait but still nothing. It is my first withdrawal so maybe for that.

Ένα μήνα για να εγκρίθει η ανάληψη και δύο εβδομάδες περιμένω αλλά ακόμα τίποτα.ειναι η πρώτη μου ανάληψη οπότε μήπως για αυτό.

Hello Πασχάλης

Apologies for the delay with the withdrawals. It should be resolved within 48 hours.

In case the requests fail - please kindly make a new request via bank transfer or alternative withdrawal methods.

Thank you for understanding

Kind regards

How do I make a new request once the money does not appear on the site? Not even the 800 euros they have for so long

Πώς να κάνω νέο αίτημα από την στιγμή που τα χρήματα δεν εμφανίζονται στο site? Ούτε τα 800 ευρώ που έχουν τόσο καιρό

The request was accepted by you just the first 800 euros have not been credited to the account and it has been a long time

Το αίτημα έγινε αποδεκτό από εσάς απλά τα πρώτα 800 ευρώ δεν έχουν πιστωθεί στον λογαριασμό και έχει περάσει πολύς καιρός

We are talking about this amount

Για αυτό το ποσό μιλαμε

Dear Πασχάλης,

Could you please advise when exactly was the withdrawal of €800 requested and processed? Which payment method you have opted for to receive your winnings, please?

Dear Πασχάλης

We have checked your account, looks like there are no more pending withdrawals.

Can you confirm, please?

Thanks

Settlement of the topic. Thank you very much

Τακτοποίηση θέματος.ευχαριστω πολύ

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Πασχάλης, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru