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These gentlemen have two systems that system that receives money that works now the system that pays is always off there I will have to file a complaint with the judiciary to see if these guys are caught once and for all

Estes senhores tem dois sistemas aquele sistema que recebe dinheiro esse funciona agora o sistema que paga está sempre off la terei de fazer denúncia as entidades judiciárias para ver se estes tipos são apanhados de uma vez por todas

Dear luiscarlosmsssilva,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear luiscarlosmsssilva

You've checked your account, and were unable to find any issues with your payouts.

Can you please specify the disputed transaction ID?

Thank you in advance!

Kind regards,

IceCasino

Thank you very much, IceCasino team, for checking the issue for us.

Dear luiscarlosmsssilva,

Could you please elaborate?

Dear luiscarlosmsssilva,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.