IceCasino - Рахунок гравця несподівано закрито.

I am playing ice casino from more than 15 days i initially deposited 10$ .

Now the balance in my account is currently more than 2100$+

I everyday bet around 6000-7000$

My total bet will be more than 50,000$+ (approx)

I have more than 3500 loyalty points in my account.

I am betting today and they suddenly blocked my account .

Please help me to open my account

Dear Tarungill,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Could you please advise if you’ve completed the account verification successfully?

I submitted the documents for verification.

Which games you’ve been playing (live casino games, slots, or sports betting)?

Live casino mostly.

Were your winnings accumulated with or without an active bonus, please?

I got a registration bonus of 25 $

But i almost lost that bonus then I made a deposit of 10$.

Then i continuously doing betting for several days till now and won many rounds.

At peak my balance reached 4500$+

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I got this mail.

I submitted the original documents.

No that's not my account , they are lying because they don't have money to pay

Show me proof , you don't have any proof,

You are just lying

I accepted the defeat but return my deposited money.

You are just waiting for people to deposit money .

If you know it is multiple accounts then why

You didn't close that account before ,why you waiting for me to deposit.

This is personal information and how you can share with anyone ?

In accordance with regulatory standards, any photoshopped or altered document is not recognized as valid personal information and will be rejected outright. Furthermore, the submission of falsified documents may constitute a criminal offense and could lead to legal investigation by the relevant authorities.

Please note that this notice is intended exclusively for internal review by you, casino guru and casino's representatives.

Dear IceCasino,

Thank you for your cooperation and for providing the necessary information regarding this matter. I appreciate your prompt responses and the effort put into investigating the situation.

I will now proceed based on the information provided.

Dear Tarungill,

After reviewing the information provided by both you and IceCasino, it appears that your account has been flagged due to the violation of the casino’s terms and conditions. Specifically, you have been found to have multiple accounts and used a no-deposit bonus on both, which is prohibited. Additionally, it was noted that the documents you submitted for verification were altered, which is a serious concern.

I must emphasize that submitting forged or altered documents is a violation of both the casino's policies and potentially legal regulations. This kind of behavior could lead to serious legal consequences, including criminal investigation. I strongly advise you to refrain from attempting to forge documents or provide any false information in the future.

Given the circumstances, I am unable to assist with reopening your account or processing your complaint further. Please also be advised that any similar complaints submitted to our website will be rejected, as we cannot support cases involving fraudulent activity.

Best regards,

Petronela

Casino.Guru